FAQ
▶ Which countries are served and what are the shipping costs?
We ship only to the United Kingdom. All our orders have free shipping.
▶ How long does it take to process and deliver orders?
Orders are processed within 1-3 business days, Monday to Friday. The expected delivery time is 5-7 business days.
▶ How can I track my order?
A tracking number will be provided via email after dispatch. You can track your order on our website here.
▶ Can I modify or cancel my order after it is placed?
Contact our customer service for any order changes or cancellations. Weekend orders are processed the next business day.
▶ What is the return policy and which items are excluded from return?
You can return items within 30 days of the delivery date. Items must be in original condition, unworn, unused, with tags, and in original packaging. Return shipping costs are paid by the customer.
▶ How do I initiate a return or exchange?
Contact our customer service at support@royeal.com with your order number and reason for the return. We will provide a return authorization and, if applicable, a shipping label.
▶ How long does it take for a refund to be processed?
Once we receive and inspect your return, the refund will be processed within 7 days to your original payment method.
▶ What payment methods are accepted and how is the transaction secured?
We accept Amex, Apple Pay, Google Pay, Mastercard, Maestro, PayPal, Shop Pay, UnionPay, and Visa. Payments are secured with advanced encryption technologies and secure payment gateways.
Read more in our Payment Methods
▶ How can I choose the right size or variant of a product?
Refer to the size charts and product descriptions on our website to help choose the right size or variant.
▶ Can I use multiple discount codes on one order?
No, it is not possible to use multiple discount codes on one order.
If you still have some questions, please contact us using on of these options:
Email: support@royeal.com
Contact Form: here
Phone: +31 610087913
Our customer service hours are:
Monday to Friday: 09:00 to 17:00
Saturday and Sunday: Closed
We strive to respond within one business day.
Company Information
Website Name: Royeal
Address: Neutronenlaan 28, 5405 NH Uden, Netherlands
Company Number: 91543401
VAT Number: NL865690297B01