Shipping Policy
Welcome to Royeal! We are committed to providing you with efficient and reliable service. Below you will find the essential details about our shipping procedures.
Shipping Information South Africa:
- Processing time: 1-3 business days (Mon - Fri)
- Shipping time: 4-7 business days (Mon - Fri)
Order Processing
Orders placed before cut-off time will be processed the same day. Orders placed after this time will be processed the next business day. Processing includes order verification, quality check, and packaging.
Shipping Costs
We offer standard free delivery within the South Africa. There are no additional shipping options. We only shop to the South Africa.
Shipping Methods
We ship all orders via trusted couriers to ensure that your items arrive in a timely and safe manner. Our primary shipping partners are Royal Mail and DPD, known for their excellent service across the South Africa
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing a tracking number.
Late Deliveries
While we strive to ensure timely delivery, occasionally, delays can occur due to weather conditions, logistical delays, or high demand. We appreciate your patience and understanding in these situations.
Change of Shipping Address
Changes to your shipping address are possible inside 24 hours after placing order. Please contact our customer service team at support@royeal.com as soon as possible to update your details.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our customer service immediately. We will work with the courier to resolve the issue by sending a replacement or issuing a refund as necessary.
Customer Service
For any inquiries regarding our shipping policy or your order, please don’t hesitate to contact us.
Updates to Our Shipping Policy
We reserve the right to update our shipping policy at any time. Any changes will be reflected on this page and communicated to our customers as needed.
Thank you for choosing Royeal. We look forward to serving you and ensuring your order arrives promptly and safely.
Business Information
Royeal is operated by TLE Business B.V., a company based in the Netherlands.
Company Number: 91543401
VAT Number: NL865690297B01
Address:
Neutronenlaan 28
Uden 5405 NH
Customer Service Contact
E-mail: support@royeal.com
Phone: +3197010209473
Preferred Contact Method: E-mail
Business Hours:
Monday to Friday: 09:00 to 17:00